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ISO 9000:2000 Management Overview [MSI-M1]
Duration: 1 days
- Audience:
- Managers, prospective ISO 9000 implementers, internal auditors
and other key Quality Management System practitioners
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- Description:
- The intent is to review the basic requirements of the ISO
9000 Standard and to assure a fundamental understanding of
core business processes such as: Management Review, Document
and Data Control, Process Control, Corrective and Preventive
Action, Internal Audit, Training, and Records Management is
evident. A general comparison of the ISO 9000:1994 vs. the
ISO 9000:2000 is made with special emphasis on the eight new
quality principles imbedded in the ISO 9001:2000 Standard
and identified in ISO 9004. Resource Planning, Document Needs
Assessment, and Customer Satisfaction metrics as a deployment
strategy are also emphasized along with the need to accomplish
a significant shift to a process oriented organization. New
internal auditing requirements are reviewed emphasizing process
audits and Multi-tier Audit Schema. Creating a clear, fact-based
organization including scheduled auditing of reported metrics
is discussed. [QAP]
Prerequisites: None
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- Topics:
- ü
Requirements Review: Management Review, Document Control,
Process Control,Corrective and
Preventive Action, Internal Audit, Training, and Records Management
ü
An overview of the basic differences of ISO 9000:1994 vs.
ISO 9000:2000
ü
How to interpret the eight new quality principles imbedded
in the ISO 9001:2000 Standard and
how to incorporate these new principles into compliant company
procedures, objectives and metrics
ü
How to conduct Resource Planning sessions, Document Needs
Assessments, and audits of
Quality Management System Metrics to ensure Continual Improvement
ü
How to prepare your organization for the pertinent shift to
a process-oriented organization from a product-oriented
organization
ü
How to shift from a subsystem auditing approach to a process-based,
Multi-Tier Audit Schema
ü
How to assure that Customer Satisfaction metrics are used
to direct the company and
positively
impact product improvement and the bottom line
üCreating
a comprehensive infrastructure to facilitate implementing
the new standard including:
vigorous Management Reviews, Corrective Action Board, Supplier
Review Board,Customer
Satisfaction Board, Design Review Board, Document Needs Assessment
Teams, Resource Planning Teams, and Metric Champions
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