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ISO 9000 Implementation Seminar [MSI-I2]

Duration: 3 days

        Audience:
ISO Management Representatives, ISO Team Members, ISO Element Champions and other key quality system implementers.
 
        Description:
The intent of the course is to "demystify" the requirements of the ISO Standard while emphasizing foundation documentation such as: Management Review, Document Control, Process Control, Corrective and Preventive Action, Internal Audit and Records Management. The course also reviews the eight, new quality principles introduced in the ISO 9000:2000 Standard with special emphasis on Customer Satisfaction Metrics. (2.1 CEU's.) [QAP]

        Prerequisites: None

 
        Topics:
ü How to interpret the new ISO 9001:2000 Standard

ü How to assure that the eight new quality principles are understood by implementers and flowed into your operation

ü How to "demystify" the forty-four new "shall statements" in the 2000 Standard

ü How to follow QAI's "Ten Basic Rules of Management Reviews" to assure that a meaningful and rewarding process occurs

ü How to create meaningful Document Matrices to assure coverage to the requirements of the ISO Standard

ü How to structure a comprehensive Master Document List and easily link this to an active, controlled, document distribution and retrieval system

ü How to use simple flowcharts in operational procedures to reduce the overall bulk of your documents while improving their understandability

ü How to assure that costs are improved in the ISO process

ü How to track and close out corrective and preventive actions

ü How to easily utilize QAI's Excel Record Data Base to maintain a comprehensive Quality Records system

ü How to structure your organization to implement ISO including: Empowerment of the ISO Rep, the ISO Steering Committee, Element Champions, Corrective Action Board, etc.

ü How to prepare for ISO certification including the roles and responsibilities of the ISO Management Rep, the key management Sponsor, POC's (key Points of Contact or subject matter experts), Escorts, Guides, Scribes, etc.
 
ü How to shift from tracking "Customer Dissatisfiers" to Customer Confidence Indicators and Satisfiers

ü How to shift from a product based organization to one of process control

 

 

   

If you are interested in something beyond what is listed here, please call us today! We are always adding new courses!

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