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Course Number |
Course Title/Description |
Class Date |
Class Hours |
Duration |
Location |
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ETS102 |
ITIL - Version 2 to Version 3 Bridge |
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8:30a.m.- 5:00p.m. |
1 Day |
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ITIL - V2 to V3 Foundations Bridge Course
The ITIL® V3 Bridging Course is provided to give candidates a fast track route to an ITIL version 3 Foundation certificate level of knowledge. This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.
The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification:
• Service Management as a practice (Awareness)
• Service Lifecycle (Awareness)
• Key Principles and Models (Awareness)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)
Target Audience:
The target group of the ITIL® V3 Foundation Bridging course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a one day course with an Exam at the end. The main focus of the Bridging course will be the new content. It will also provide an overview of the main differences on topics known from earlier ITIL versions.
The course will consist of three main parts:
• Part 1: The first part presents the NEW content of the ITIL V3 that is the main focus for the Foundation Bridge Course in IT Service Management.
• Part 2: The second part presents content well known from previous ITIL versions, but with some major differences to cover.
• Part 3: The third part presents content that remains unchanged since previous versions. This content should be considered well known, and is not covered in the ITIL V3
Exam
Type: Multiple choices, 20 questions. The questions are picked from the full ITIL Foundation exam in IT Service Management.
Duration: Maximum 30 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary
Prerequisite: Foundation Certificate from earlier ITIL versions
Supervised: Yes
Open Book: No
Pass Score: 65 % (13 out of 20)
Delivery: Online or paper based through an Accredited Training Provider
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