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Course Number |
Course Title/Description |
Class Date |
Class Hours |
Duration |
Location |
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ETS103 |
ITIL Support & Restore Practitioner |
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8:30a.m.- 5:00p.m. |
5 Days |
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ITIL – Support and Restore Practitioner (Five-Day Workshop)
Course Description
This workshop focuses on the implementation and management of the processes and functions involved in managing exceptions in normal infrastructure control and service delivery. These include being able to organize an effective Service Desk, along with the related Incident and Problem Management processes. It is aimed at optimizing quality of service by effectively responding to incidents and problems, as well as proactively preventing their occurrence.
Target Audience
This workshop is designed for IT professionals that handle Service Desk, Incident Management, and/or Problem Management responsibilities
NOTE – Participants must have achieved the ITIL Foundation Certification and need to possess two years of relevant work experience.
Key Concepts
• Define Requirements and Activities (Incident and Problem Management)
• Problem Management – Key Concepts
• Appropriate Communication
• Identify Process Improvements
• SLAs
• Service Desk Activities
• Effective Management Reports
Readiness to Take Exam
Participants will take away the knowledge and insight necessary to take the Practitioner Certification in IT Service Management examination.
If you are interested in something beyond what is listed here, please call us
today! We are always adding new courses!
For more training information, please fill out the Information
Request Form
Call EduCorp at 800-668-0943, or
E-mail us at educorp@educorptraining.com
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