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Course Number |
Course Title/Description |
Class Date |
Class Hours |
Duration |
Location |
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ETS104 |
ITIL Release & Control Practitioner |
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8:30a.m.- 5:00p.m. |
2 Days |
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ITIL – Release and Control Practitioner
Course Description
This workshop focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, based on an effective Configuration Management System.
This session helps participants optimize quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant. Participants will be prepared to take the Practitioner’s Certification Test in Control and Release following this course.
Target Audience
This workshop is appropriate for IT professionals with responsibility for configuration management, change management and/or control management in their environments.
NOTE – Participants in the workshop must have their ITIL Foundation Certificate and two years of relevant work experience.
Key Concepts
• Change Management
• Release Management
• The Integrated Framework
• Gaining Approval for Change
• Configuration Management
• Achieving Control and Stability
• Important Test Considerations
If you are interested in something beyond what is listed here, please call us
today! We are always adding new courses!
For more training information, please fill out the Information
Request Form
Call EduCorp at 800-668-0943, or
E-mail us at educorp@educorptraining.com
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