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Course Number |
Course Title/Description |
Class Date |
Class Hours |
Duration |
Location |
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ETS105 |
Building an Effective Service Catalog |
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8:30a.m.- 5:00p.m. |
2 Days |
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ITIL – Building an Effective Service Catalog
Course Description
This workshop is grounded in successful industry practices of the ITIL framework and expanded through extensive, practical experience in developing service catalogs with prominent organizations. This session is the recommended starting point for ITIL initiatives, providing a high level definition of all the services IT provides.
Participants will experience the following benefits from this workshop:
• Enables companies to begin the cultural shift from a system-oriented perspective to a service-oriented perspective
• Builds an understanding of how customers perceive the services offered by IT
• Kick-starts the process for the creation and publication of IT’s Service Catalog
• Creates a foundation for the implementation of all of the other ITIL/ITSM processes
Target Audience
This workshop is designed for: Future and Current Service Level Managers, Account Managers, Service Owners, IT Process Engineers, Business Analysts, IT Project Managers and Systems Analysts.
Key Concepts
• Service Catalog Design Considerations
• Service Catalog Deployment
• Defining Customers and Users
• eneric ITIL Concepts
• Service Catalog Concepts
• Critical Roles and Responsibilities
• Generating Company Support
Tremendous Participant Value
Participants will take away a sample service catalog that can be tailored to their organization, a tool selection checklist to help select the most appropriate tools to support the Service Catalog, a copy of the presentation, their services defined and a template for those catalog entries.
If you are interested in something beyond what is listed here, please call us
today! We are always adding new courses!
For more training information, please fill out the Information
Request Form
Call EduCorp at 800-668-0943, or
E-mail us at educorp@educorptraining.com
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